Terms and conditions

Welcome all Hirers and Users to Venue No.1. Thank you for using our studios and facilities 

On confirmation of any Hire within Venue No.1 each Organisation and its members agree to the following Terms and Conditions: 

To ensure that you and all your members have an excellent ongoing experience, we ask all visitors and Hirers to be mindful of the information below regarding the spaces and the Terms and Conditions you agree to adhere to by using Venue No.1 

If you would like any further  information, please don’t hesitate to contact our team. have any further questions or queries about


Every effort is made to maintain arrangements as confirmed, however, changes may occur for reasons beyond our control, in these cases we reserve the right to alter the booking. In exceptional circumstances beyond our control, we reserve the right to cancel the booking in its entirety. 

All employees, volunteers, and invitees of the hirer will at all times be the responsibility of the hirer, who will make sure they are properly controlled and supervised; and in particular that proper arrangements are made for them to leave and enter the building in a way which preserves the security of the building. Venue No.1 will not be liable to the hirer nor any employee, volunteer or invitee of the hirer for any injury, loss or damage however caused, save such as is the direct result of any negligence or breach of duty on the part of Venue No.1; and in any event, Venue No.1 shall not be liable for any economic or consequential loss.

Booking Via The Website

Requests for bookings via the website must be confirmed by the venue before they can go ahead. Once confirmed, hirers will be prompted to make payment.

Short Notice Bookings

If you would like to book a studio within a 24 hour period please email manager@venueno1.co.uk or call 0333 015 1111

Maximum Capacity 

The hirer will at all times abide by maximum room/building capacity for the duration of its booking. Venue No.1 reserves the right to monitor room/building capacity and will, in extreme circumstances, refuse entry to the room/building if maximum capacity is exceeded.

Room Hire Cancellations

Where a succession of bookings is agreed, or has become the practice, the parties agree to give each other four weeks’ Paid notice before ending the arrangement. 

Where a single booking has been agreed the paid notice period shall be seven days. When giving notice no reason need be given by either party for ending the agreement.

In the event of the hirer wishing to cancel the Room Hire, all cancellations must be confirmed in writing to be effective, this must be in the form of an email sent to manager@venueno1.co.uk . 

Where a succession of bookings is agreed, or has become the practice, the parties agree to give each other four weeks’ Paid notice before ending the arrangement.

Where block bookings have been made, we reserve the right to apply cancellation charges to all bookings as at the date of the first cancelled booking. 

Payment Terms 

Terms of payment are strictly 14 days from date of invoice.


Limitation of liability of Hirer and agreed damages in case of failure to give notice. In the event of the Hirer failing to give notice in accordance to previous paragraph their liability shall be assessed as and be limited to the amount of the deposit which the Hirer will forfeit.

Termination following breach by Hirer

If the Hirer is in breach of any other terms of this agreement Venue No. 1 may end the agreement and any arrangement for further hire without being required to give notice, but in such case, must give the Hirer its reasons and return to the Hirer the deposit and any prepaid hire charges subject to Venue No.1 applying such money towards any loss or damage arising out of the breach.

Limitation of liability of Venue No.1.  

(a) In the event of any breach by Venue No.1 of any of the terms of this agreement the liability shall be limited to returning to the Hirer any prepaid hire charges involved, and Venue No.1 shall not be liable for any other or consequential loss or damage however caused.

(b) Venue No.1 accepts no responsibility for any loss or damage caused to any vehicle, equipment, personal effects or other property brought by the Hirer or those allowed into  Venue No.1 property in connection with the hiring whether caused by the negligence or default of Venue No.1 or otherwise. 

(c) Venue No.1 accepts no responsibility for any personal injuries arising out of or in connection with any hiring, however caused, except for any personal injury caused by the negligence of Venue No.1.

Public Liability 

Although the Venue No.1 has Public Liability insurance, this will not cover ‘employees’ of the company hiring the space.  Employees must be covered by the company’s own public liability insurance The hirer confirms that it has in force appropriate public liability insurances to cover any injury loss or damage to or caused by its employees, volunteers or invitees whilst in or about the building in a minimum sum of £500,000 and will fully indemnify Venue No.1 in respect of any injury loss or damage whatsoever caused or arising out of the Room Hire to which the letter of confirmation relates, or any claim made against Venue No.1 in respect of that.  The hirer also accepts it is liable for any damage to its equipment, or to equipment belonging to Venue No.1 occasioned by incompatibility of its equipment with Venue No.1 equipment.


The hirer will provide copies of any qualifications, information and/or DBS numbers in line with the purposes of room hire

(to include Covid Cover)

Instructions given to Hirer

Venue No.1 may give the Hirer instructions at any time either orally or in writing about the use of the venue. Instructions may be given about safety, safeguarding, compliance with any statutory regulation, good “housekeeping”, care of the premises, energy saving, and respect for other users of the venue.

The Hirer must comply with and use their best endeavours to ensure anyone using Venue No.1 in connection with the hiring complies with: 

(a) any instructions given under the last paragraph

(b) the rules concerning the use of Venue No.1 which apply to all users of the venue (whether hirers or not). 

(c) the current Health and Safety Procedure of Venue No.1 and the Health and Safety Policy. 

(d) the Venue No.1’s Safeguarding Policy and ensure that only fit and proper persons have access to children, young people and adults at risk. 

Incidents involving injury 

The Hirer must report as soon as possible to the Venue Manager any incident involving personal injury which occurs in connection with the hiring however caused and ensure that the incident is accurately recorded in Venue No.1 Accident Report Book.

Fire exits and procedures

Before any use is made of Venue No.1 by the Hirer they shall familiarise themselves with the location of the fire exits and with the fire procedures governing the use of the venue. The Hirer shall comply with such procedures and take all reasonable steps to bring the location of the fire exits to the attention of all persons using the venue in connection with the hiring.

Damage caused as a result of the hire

If as a result of the hire any part of Venue No. 1 or any part of the building is not left in a clean state or has been damaged as a result of the hire, Venue No. 1 may apply the Deposit towards any loss caused without prejudice to Venue No.1 claiming the balance of such loss insofar as it is not covered by the deposit.


The Hirer is solely responsible for any insurance to cover their liability arising out of activities connected with the hire. Venue No.1 may at any time require such cover to be in place.  Hirer’s insurance must cover all activities. 

Available  Facilities

All studios have chairs available to them. Tables are available on request. Please ensure that you return all chairs neatly to the corner of the room. 

No items from any organisation are to be left or stored at Venue no. 1

We have CCTV in the building and regular checks will be made prior and following each class and hire via our management. If there are any damages made from your / your members’ use, all hirers agree to pay for all damage, breakages and recovery of the spaces. 

Rules of Using the Facilities

Without restricting any other obligation, the Hirer and those allowed into Venue No.1 in connection with the hiring shall observe the following specific requirements or Rules for Use of Venue No.1:

Please ensure that all recycling and rubbish is cleared from the room at the end of the session.  If any room is left with waste, a charge may be added to your Hire for cleaning and disposal 

If you bring any of your own equipment, please make sure you inform the Venue Manager and that all equipment is taken with you at the end of the session.

Please inform us if there is any activity which could affect our flooring or noise levels for other users, for example, tap, as we will allocate specific studios for these activities.  Please ensure the screws on tap shoes are fully tightened.

Smoke machines are NOT permitted in the studios as this will set off the fire alarm.

Wi-fi is available throughout the building – please ask at reception for any password and log in access. See below for our Use of Wifi – Terms and Conditions 

Toilets and changing facilities are available on the ground floor. 

Chewing gum and glass bottles are strictly forbidden in the studios.  

Smoking/vaping is not permitted anywhere in the building.

No footwear may be worn which is likely to damage any of the flooring.

If any person is entrusted by the Administrator with any key to the premises, then it should not be lent to any other person or copied and should be returned forthwith whenever requested by the Administrator and in any event returned at the end of the hiring.

No open flame or burning matter (including candles and burning incense) is allowed on the premises unless expressly authorised by the Administrator.

Electric appliances. No mains electricity may be used to power any appliance not provided by the PCC without the permission of the Administrator/PCC.  If its use is allowed, then additional payment for its use may be required or stipulations made which are relevant to its safe use. This provision shall not apply to charging or powering mobile phones, tablets or laptop computers. 

Please note there are no waiting / reception areas for Parents and Students or Member area within Venue No1. All hirers are to ensure parents meet at a prearrange external meeting point, and do not enter the building. Parents are not permitted to loiter or watch classes through the door / windows. 

Each table at The Green Room Cafe can only be used by paying customers. 

On weekday evenings each Table can be used for up to 60 minutes by each Guest before our staff have the right to ask you to vacate the table for other users. This is to ensure that all members and parents from all organisations have the opportunity to use The Green Room. Everyone is welcome to take away any beverage or food item too.

At the end of any hiring, chairs should be returned to their original positions around the walls.  They should not be stacked and no chair placed in front of or touching any radiator.

Unless otherwise requested, at the end of any hiring any collapsible tables should be cleaned and placed back into their stacking trolleys. 

Blu-Tack, sellotape, drawing pins, etc.:  Nothing should be affixed to any wall or other part of the structure of the building whether by Blu Tack (or similar) or any other means.

At the conclusion of a hiring, unless expressly handing over responsibility to another authorised user, the hirer shall ensure that all floors are clean and devoid of rubbish, all doors and windows are closed and secure, all lights and electrical appliances are turned off (except the refrigerator and any other appliance which the Administrator has asked to be left on), and that all taps and running water have been turned off.

At the conclusion of a hiring all recyclable waste should be placed in the appropriate containers and all non-recyclable waste should be completely removed from the premises (including the grounds) and properly disposed of.


Each hirer will be given a specific entry and exit point (Basement or Ground Level) – to ensure the flow of people in the building.


You will be issued with a key at reception.   Please return the key to reception at the end of your session.  Any unreturned keys will incur a £20 surcharge. If you leave the studio, please lock the door to protect any personal belongings. Please make sure that the lights are turned off and the studio is locked at the end of your booking.

Reception and Registration 

All visitors are required to sign the Venue No.1 visitors’ book at reception at every visit to keep log of persons in the building.

On occasions, because of the large numbers involved, it may not be practical to have each individual signing in.  In these cases, it is acceptable for the room hirer to have a pre-prepared list of expected visitors and to tick them off against this list on arrival. (If they are accompanied by parents, siblings etc. + 1, 2, 3 etc. is added against their name on the list) This list is then left with the Venue No.1 Visitors’ Book.

During the hire period, you are kindly requested to remain in your allocated studio, except for access to the toilets on the ground floor or the café.


After each hire you and all your users must vacate the studio immediately after your class. Each studio has multiple users and the studio must be vacated on time to all cleaning and set up for the next user. 

When leaving the premises, please do so safely and quietly to respect our neighbours. 

Disabled Access 

Is via our side entrance (Basement) from the slope leading from the car park and another entry /exit point is via the Ground level on Carmarthen Road into our main Reception. Disabled toilets are available on the Ground and Basement levels.

Marketing and Promotion

We are happy to accommodate marketing and promotion of all our users and hirers in and around the building and from our digital platforms, Please ensure that all publicity, editorial and advertising clearly reflects that the classes / event are held at Venue No.1, and must comply with Venue No.1’s Brand Guidelines. 

It is agreed that Venue No.1 will feature your class on our website and social media. Please provide us with the correct information and social media handles. Venue No.1 may charge a fee for this service in the future. 

Venue No.1 may take photos of our visitors for social media. If you or any of your party do not want photographs taken or information / footage to be displayed from our media and digital platforms,, please inform the Venue Manager. If your bookings commence without flagging this up, we will continue to promote the classes as stated abve. 

Overview of Health and Safety Information in Venue No.1


  • Please tell us immediately if you see any suspicious looking packages / items.

  • Please complete a visual check of your room to confirm that there are no hazards.

  • All visitors must report any accidents, injuries or dangerous occurrences to reception immediately. These will be recorded in the accident book. 

  • Visitors must obey the fire procedures and instructions as displayed at various locations within the premises.

  • Visitors must comply with the ‘NO SMOKING’ policy. Please check with reception where smoking is allowed outside the building.

  • Nothing may be taken from the premises without permission.

  • In the interests of hygiene dancers are asked to ensure that they wear dance shoes if there is any risk of foot infection. 

  • When using the showers, please use the mats provided. 

  • Please clean up any spillages as soon as possible. Please inform the Venue Manager of any spillages in the building.  


Fire Safety 

If you hear a continuous siren, please leave the premises by the nearest exit and line up in the car park. 

The Hirer is responsible for checking that all their party is accounted for. The Venue No.1 Fire Marshal will check that all people are accounted for via the hiring party. The Venue Manager will be responsible for all Venue No.1 staff. 

Clear fire signage and other fire information is posted where necessary around the building. Please check that you have understood what to do in the event of an evacuation.

Outside normal opening times the receptionist will be your appointed fire marshal.

Please note that there will be a bell test each week, the details of which will be posted at reception.

First Aid

The Venue No.1 Manager is the appointed First Aider for Venue No.1. during normal opening times our receptionist is our appointed first aid contact.

In an event where the Venue No.1 Manager is not present we ask that every Hirer has their own trained first aider

We always advise that you have your own trained first aider with you at all times of your Hire period. 

There is a first aid kit available at the reception desk. Please report any accidents to the reception. These will be recorded in the accident book. This will also be available at the reception.

There is a telephone at reception to call 999 for an ambulance in the case of an emergency.

Please provide additional insurance if you are engaging in any extreme or dangerous activity along with a risk assessment. 

Personals and Belongings 

There are no secure storage facilities at Venue No.1 

We ask all hirers and users to keep all belongings with them at all times.
Venue No.1 is not liable for damage or loss to personal possessions.

Car Park 

The Car Park at Venue No.1 is privately managed via Alliance Ltd and charges users to use this facility. The time restraints of the charges are as follows under 90 minutes / 2.5 hours / 3. 5 hours / 5 hours / weekly / monthly passes. And the cost of the parking is displayed within the signage within the car park.

The users of the car park do so at their own risk. The management will not accept liability for accidents, damages or loss incurred.

The use of the car is for the sole use of visitors to Venue No.1. There is no guarantee that a parking space will be available for the hirer or visitors even if you have pre paid your parking under a Weekly or Monthly pass.

When dropping off people/equipment, please do not park in front of the building. This must be done in the car park for safety from the main road. 

The users must adhere to the Car Park rules, park within the bays, do not block anyone in, do not park in the Emergency Vehicle Bay and be kind and courteous to all users.


Complaints must be made in writing. 

If there are any problems during a particular visit, these must be made within 48 hours of use.

Social Media and Promotion of Venue No.1 

We encourage all hirers to promote their classes using the Venue No.1 brand guidelines. Each organiser must promote Venue No.1 in a positive way and must refrain from putting negative, illegal and explicit content on their personal / company profiles in any way connected to the Venue.

Venue No.1 is an Open All Inclusive Space

We encourage all users to be respectful to each other. 

Please note that whilst there are separate toilet facilities, our main toilets located on the Basement Level are Gender Neutral. 

The shower facilities are separated.  

Payment of Classes, Events and Services produced by Venue No.1 

Classes or services that are booked via the Venue No.1 website are an agreement between the purchaser and Venue No.1. Any services that members book with a hirer of Venue No.1 is an agreement the purchaser has directly with the hirer and will need to adhere to their own Terms & Conditions. 

All classes, service or performance, price types and discounts are subject to availability, can be changes and/or withdrawn without prior notice and do not apply to tickets already purchased. Venue No.1 reserve the right to introduce offers and price changes without prior notice. The price of the service or class shall be the price set at the time we accept your order.

Where a concession is claimed, proof of identity and concession entitlement may be required and only one reduction can be applied to each ticket. Reductions may be limited.

Attendance to classes or services are sold for private use only and are not for resale for commercial gain to the holder. If we have reason to believe that tickets are being resold we may invalidate them and refuse entry to the class, service or performance.

All classes, service or performance tickets are sold subject to Venue No.1’s right to alter the advertised leader, screening, cast or schedule in the event of unavoidable cause, without prior notification.

When making a booking with Venue No.1 your personal data is stored on the Venue No.1 computer system. By making a booking you consent to your personal data being stored in accordance with the General Data Protection Regulation (GDPR). You may be asked if this data may be used to keep you informed about forthcoming events or developments at Venue No.1  

We may also use and disclose anonymous aggregate booking information (excluding credit card details) with external agencies (e.g. Arts Council of Wales) for the purpose of analysis and research. Venue No.1 will take all reasonable steps to ensure the security of data within this process.

Tickets are sold subject to the General Data Protection Regulation (GDPR) 2018 and any subsequent amendments.

Access to Classes/Services

For those events that do not require a physical ticket your details will be added to a register that will be generated from the details you provide when making your booking. Your data will always be handled in compliance with GDPR. 

Ticket Collection for Events at Venue No.1

For performances that require physical tickets, these are held at our Box Office at Venue No.1, unless otherwise stated.

We are striving to make Venue No.1 a paperless ticket venue. 

Exchanges and Refunds

We will always refund when the event is cancelled or rescheduled or where there is a material change to the programme of the event and the purchaser of the ticket will be entitled to claim a refund of the actual cost of purchase. A material change is a change which, in our reasonable opinion, makes the event materially different to the event purchasers of the ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance is not considered a material change.

In the event of a class being unable to be undertaken in person, due to covid or similar circumstances, the class may be undertaken online as an alternative.  In such circumstances a refund will not offered.

Tickets may be exchanged to an alternative performance/screening of the same event up to 24 hours prior to the original performance/screening date, subject to availability.

We do not currently operate a resale policy. 

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

Customer Service at Venue No.1 

Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing.

Latecomers may be asked to wait until a suitable break in the performance before taking their seats. In some circumstances this might be the interval or where there is no interval and in extreme circumstances this could mean missing the whole event. No refund will be given for customers who miss parts of/whole performances due to lateness.

Where customers are late for a class or event, it will be at the discretion of the organiser to permit entry. No refunds will be given for customers who miss pare of/whole events or classes due to lateness.

Venue No.1 reserves the right to request that customers leave the venue at any point on reasonable grounds, including for health and safety, licensing reasons, or where we believe other users’ comfort, enjoyment or security may be affected and may take any appropriate action to enforce this right.

The unauthorised use of photographic or recording equipment, including mobile phone cameras, is not permitted in the auditorium, or in spaces where this may compromise the safety or wellbeing of other hirers. Please refer to our safe guarding policy. 

Venue No.1 reserves the right for ourselves or third parties on our behalf to carry out general filming and sound recording in or around the building.  Venue No.1 will notify customers at the appropriate time if filming is planned in relation to the event they are attending, thereby giving customers the option of booking for an alternative screening/performance/event where possible. If consent is given and a ticket is purchased, this signifies the holder’s consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment.

In addition, and specifically in relation to the non-ticketed areas of our building (café bar etc) Venue No.1 will always supply adequate signage and pre-warn customers as far in advance as possible to ensure awareness of filming activities so as to enable customers to object if they so wish.

Please ensure that mobile phones, pagers and digital alarms are turned off or to silent before the start of the performance/screening/event. 

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

If ticket holders have any special requirements or concerns about any special effects which may be featured at an event, prior notice should be provided when ordering tickets. Special effects may include, but not be limited to, sound, audio visual, pyrotechnic effects or lighting effects.

Complaints relating to any aspect of a performance should be made to the Duty Manager at the venue prior to, during or immediately after the performance. If this is not possible they can then be directed to manager@venueno1.co.uk.

Wi-Fi Terms and Conditions

The Terms & Conditions below serve as an agreement between you and Venue No.1 regarding the free use of the WIFI.

The Wifi service

Any use of Venue No.1’s internet service is carried out at your own risk.

We have no responsibility or control over your internet activity, and cannot guarantee that any internet activity you engage in will be secure.

We have no responsibility or control over the information (including private information) you choose to send or receive over the network.

We cannot guarantee the speed of which your data will travel over the network.

We cannot guarantee that the network will run on your device. Furthermore, it is your responsibility to provide antivirus and malware protection for your device or hardware. We will not accept any liability for damage to your device or hardware through you using inadequate security settings or your failure to protect your device by using appropriate software, nor are we responsible for any viruses or spyware which may be downloaded on to your device while using our Wi-Fi service.

Printing is not available using our Wi-Fi service.

We cannot provide technical assistance to you in relation to using our Wi-Fi service.

We reserve the right to at all times to withdraw the network, change how the network runs and add or remove the process of having to sign into an account to use the network.

Your usage of the network

You must not use the network to access any Internet services or send or receive e-mails or anything in a similar form, which: 

(a) are threatening or have the use of threatening language, intimidating or which could be classes as harassment; 

(b) contain obscene, offensive, racial or abusive language/material; 

(c) contain pornographic material (which includes, text, images, videos and sounds of a sexually explicit or arousing nature); 

(d) contains offensive or derogatory images regarding sex, race, religion or belief, gender reassignment, marriage and civil partnership, pregnancy or maternity, age, disability, sexual orientation; 

(e) contains material which infringes third party’s rights (which includes intellectual property rights); 

(f) are otherwise unlawful or inappropriate.

Videos, Music, pictures and text and other related content that is found to be copyright on the internet should not be downloaded. You will indemnify us and any organisation managing and/or supporting our Wi-Fi service against all losses, damage, expenses (including reasonable legal costs and expenses), liabilities or claims arising out of you breaking any of the terms and conditions of use of our Wi-Fi service.

Venue No.1 and our provider monitor usage of the WiFi and we reserve the right to terminate or temporarily suspend your connection to the network if you are found engaging in any activity that breaches any provision of this agreement including but not limited to the above.

We do not recommend that you use our network to send or receive any person/confidential data, if you choose to do so it is at your own risk.

We cannot guarantee that your data is safe while using our network, we hold no liability for loss of information or damage to information including that mentioned above.

Criminal activity

You must not use the network to engage in any activity which is causing a criminal offense in either the United Kingdom, Europe or any other Continent/Country.

You agree that if you commit any illegal activities while using our network we reserve the right to cooperate with the law enforcement and provide them with any evidence including your IP (internet protocol) address.

Other terms

This agreement is governed by the law of England and Wales and is subject to the jurisdiction of the English and Welsh courts sitting in Wales.